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Golden Palace Online Casino Review
Golden Palace Online Casino
Golden Palace Online Casino

€1500 Welcome Bonus
100% Welcome Bonus
€100 + 300 Free Spins

Introduction

This is a long story so let me start at the beginning. For several months prior to the controversy in question the Golden palace routinely offered 20% deposit promotions on a monthly basis for purchases up to $10,000. Their sister casino 'Casino Depot' also had such promotions but less frequently. Word about this had evidently spread from one person to another and many people, including myself, were taking advantage of this generous offer.

GoldenPalace.com is operated by ProgressPlay Limited of Level 3 (suite no. 1258), Tower Business Centre, Tower Street, Swatar, Birkirkara, BKR 4013, Malta. ProgressPlay is a limited liability company registered in Malta (C58305), that is licensed and regulated by Malta Gaming Authority and operates under a License Number of MGA/B2C/231/2012 issued on 16th April, 2013; and is licensed. It is not exaggerating to say that the Golden Palace Casino is one of the flagship online casinos today. Since 1997, it has been offering an excellent services to players from all over the world.

Here at goldenpalace.be, we offer our players the experience to play online poker, casino games and sports betting. Click here to claim your first deposit bonus!
Golden Palace casino is celebrating 15 years of gaming excellence this year. They have been in the international market all this time and now offer players the option to play in South African Rands ( ZAR ).
Aug 17, 2010 Golden Palace Casino was launched in 1997, is licensed by the Curacao Internet Gaming Association, and has been attracting online players for years. The site is very user friendly and you can access all of its games easily and with great fanfare.

Evidently in April the management finally realized they were paying a lot of money to people who were only playing during promotion periods. On April 21 I received a letter from the Casino Depot informing me that I was breaking a mutual trust relationship between player and casino by only playing during the promotions. They also said that if this pattern continued they would suspend me from further promotions. That was entirely fair and I immediately began playing with my existing balances without any bonus in an effort to stay in their favor. Other players made purchases in response to this e-mail and played with those funds.

In late April and early May they began to take more forceful action by locking out players they considered guilty of bonus abuse. First they locked me out of my Casino Depot account. In an effort to show my good faith I continued to give a lot of play at the Golden Palace but was locked out there in mid-play. At the same time two posts defending the Golden Palace under the handles of 'Very Happy Player' and 'Jersey Girl' were made in a forum on online gambling at www.casinomeister.com. The IP addresses of said posts were traced to the same source of e-mail originating from the Golden Palace. Suffice it to say many players were enraged, including myself, by this time.

Some speculated that it was just an emotional overreaction on their part but the Golden Palace has been quite consistent in their stance on bonus abusers. Following this synopsis is their statement defending their actions. The week of May 10-12 I personally spoke with Mark, head of security, and other Golden Palace staff at the Global Interactive Gaming Summit in Montreal, all of whom continued to firmly defend their actions. They said they would review accounts on a case by case basis but definitely gave the impression that the typical bonus abuser would not get back any of their funds, including those based on deposits resulting from the Casino Depot warning e-mail.

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Weeks past without any change in my own situation, I remained locked out. Then on June 6 they sent me an e-mail saying that they had authorized the unlocking of my accounts and welcomed me back. However this should not be interpreted as a reversal of their position. I spoke with Mark who said that they decided to open my accounts based on the fact that I did have some non-promotion play at another casino, that I did not have multiple accounts at any one casino, and that I did not have a large number of total accounts spanning across various other casinos. They want to stress that this is not a precedent case. In particular they do not want any phone calls from other players in response to this announcement.

When I spoke with Mark on June 6 I asked when the audits of other players would be finished. Mark told me that they were almost finished. On June 8 Mandy Crerar with the Golden Palace sent me a follow-up e-mail stating that, 'Following lengthy discussions and a detailed review, we are of the opinion that all queries from players have been fully investigated and resolved adequately.' So if you didn't get your money back yet it seems you aren't ever going to get it back. This at least establishes some degree of closure although I know there are a lot of players who are still very upset.

Although there are still a lot of sore feelings on both sides I think everyone has something to learn. Players, don't be too greedy and don't assume anybody is going to insure any kind of law and order to online gambling. For purposes of regulation it may as well be considered illegal. Casinos, if you don't want angry players then just abide by your own rules. If you don't like bonus hustlers then either tighten the rules or try to detect them early and just don't offer them any incentives in the future.

The following is the statement by the Golden Palace, sent to me on May 16, regarding the action it has taken against players who only play during promotions.

The Golden Palace Online Casino would like to take this opportunity to reiterate its promotional policy.

The Golden Palace routinely provides promotions for its players. The intention of these promotions is to reward our players by 'comping' them with various bonuses. As the name implies, these are complementary promotional bonuses given to players as an acknowledgement of loyalty. The casino is under no obligation to provide these bonuses, but does so in the hope of creating and strengthening a positive relationship between the casino and its players. The vast majority of regular players greatly appreciate the chance such bonuses offer to enhance their play, by allowing them to sample new games or simply to extend their time at the casino.

Naturally, as with any complementary bonus, the casino applies certain conditions to the promotional policy in order to ensure fair play and to allow the continued enjoyment of our generous promotions. Land-based casinos have similar policies regarding 'comps'. They may, for example, offer players a complimentary room for playing at their casino. This is a gesture of goodwill on their part in recognition of a player's loyalty and continued patronage, and of the relationship that exists between the casino and its players. Of course the player has every right to play wherever he chooses; if he should discontinue playing at the establishment that offered him the original 'comp,' the relationship would also change, and the 'comps' would no longer be offered. In a relationship of this nature, a player is only 'comped' for regular play.

Recently, the Golden Palac